Transformative Impact of Kanban Implementation in a Global Advertising and Public Relations Firm
Operating in a fiercely competitive market, a leading global advertising and public relations firm wanted to deliver projects efficiently to maintain its leading position. However, the teams faced persistent challenges such as workflow inefficiencies, opaque delivery statuses, and inconsistent application of methodologies across various teams.
"Efficiency is doing better what is already being done." – Peter Drucker
Our objectives were clear, aiming to improve their delivery times, enhance transparency, standardise work processes, and boost team engagement and productivity.
The strategic adoption of Kanban was chosen due to its proven track record in managing dynamic work environments, leading to comprehensive training sessions, visual management tools implementation, and the establishment of regular flow reviews and feedback loops over four months.
A deeper dive into the success of Kanban reveals several insights.
Effective change management was crucial. [i]
By preparing the team for transition, addressing concerns, getting buy-in and fostering an inclusive atmosphere, resistance was minimised.
Continuous leadership support played a vital role, ensuring the initiative remained a priority[ii].
Implementing Kanban resulted in impressive outcomes, with a significant reduction in average ticket completion time from 21 days to 4 days, increased team engagement, and the cultivation of a proactive management culture[iii]. Effective change management, continuous leadership support, tailored training programs, ongoing support and coaching, and transparent communication were identified as critical factors contributing to the success of the initiative.
What the client said
"Thank you for sharing all your learning and experience during the smooth implementation of Kanban in our project. You guys did a really great job in making learning very interactive by using all different kinds of methods. Great case
study examples and interactive exercises during Kanban training. Your coaching on facilitation was not only informative and inspiring but also helped me learn how to deal with / approach challenges. This has made a real difference for me and has given me a platform to achieve my own personal goals as well. The level of support and advice was exceptional throughout."
[i] The Law of Change Resistance reminds us that resistance to change is inevitable unless proactive measures are taken to minimise it.
[ii] The Principle of Leadership Continuity emphasises that consistent support from leadership drives the long-term success of initiatives.
[iii] The Engagement Principle reminds us that motivated and supported teams deliver significantly better results, leading to improved outcomes.
